Questions, answered

Cash on Delivery only. You pay the person who hands you the parcel — nothing is charged upfront and there is no online payment to set up. Keeping exact change ready helps a lot.

No. Checkout takes a name, a phone number and an address. We create a customer record from your phone number automatically so repeat orders are quicker.

Yes, as long as it has not gone out for delivery. Call us with your order number and we will sort it out. Once it is out for delivery you can simply decline it at the door.

No minimum. Delivery is ₹49, and free once your cart crosses ₹499.

Inside The Golden Palms, order before 6 PM and it reaches you the same evening. Elsewhere in Noida it is next-day. We call before we come.

Not right now. We are a small operation and we would rather do one area properly than three badly. If you are just outside our range, give us a call — sometimes we can work something out.

Add a note at checkout and we will leave it with your guard or a neighbour. If nobody is available we will call and try again the next day.

Use the track order page with your order number and the phone number you ordered with. You will also get a call from us before delivery.

We replace it free, no questions and no return shipping. Send us a photo on WhatsApp within 48 hours of delivery and we will send a new one out.

Yes — 925 sterling, hallmarked, and each one ships with a certificate of purity. The plated pieces are described as plated in their product listing, never as solid silver.

Rakhis are seasonal and hand-finished, so we do not accept change-of-mind returns once the parcel is opened. If it is unopened and still within two days of delivery, call us.

Yes. Sweets are boxed the morning of delivery from a local Noida sweet house. Eat within three days and keep them refrigerated in this weather.